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Pay Your Invoice Online
RATES
Computer Repair Services: $40/hr
- Hardware/Software Maintenance
- Data Recovery
- Malware Removal(viruses, spyware, trojans, etc.)
- Etc.
Home Networking: $40/hr
Webpage Creation and Maintenance Services:
- $50/hr Creation
- $30/hr Maintenance
- $35/hr Search Engine Optimization
Training Services: $20/hr
Media Conversion: $40/hr
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Welcome
WELCOME |
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Welcome to FACT Computer Services Company. . .
CHANGE IN HOURS FOR 2011 BEGINNING IN FEBRUARY!
Please note hours of operation above are in Pacific time when arranging for FCS to fix your computer if you are in another time zone.
International Non-profit Groups may be able to obtain remote tech support services outside of FCS regular hours. Contact FCS for details.
2011 has brought further change for FCS and its clientelle.
The major change is hours of availability.
Starting February, FCS will primarily be available for remote service calls using a service known as Yuguu. This lets you invite me onto your computer and grant me permission to fix your issue, or help you learn something new. Conversation takes place by phone or by text. For example, you could be in a coffee shop, forgot your cell at home, and still get assistance with your laptop. It will be necessary to book appts in advance.
Wednesday afternoons will be available for web maintenance. This means that any work you send for your website during the week will be gathered and completed Wednesday afternoons. Emergency situations will be assessed on a case by case basis.
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About FACT
WHO IS FACT COMPUTER SERVICES? |
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FACT Computer Services Co. is owned and operated by Marilynn Dawson.
Marilynn has been an A+ Certified computer technician for 10 years now. Prior to getting her training at Trend College, Kelowna, BC, she was trouble shooting computer-related issues for herself and others. Her time at Trend saw her formalize her knowledge, and extend it into areas of networking and introductory programming.
Marilynn began her career as a certified computer technician in the office of Harley Lockhart, of H.C.Lockhart Insurance & Financial Consulting Inc.
6 months into working for Harley, the idea for starting her own business was born. An open ear and attention to events and conversations around her, led Marilynn to realize that a market existed for her services.
In July of 2001, FACT Computer Services Co. was born.
Marilynn's goals for FACT Computer Services have changed somewhat. The shifting IT environment of Kelowna, BC has meant refocussing on ways that FACT Computer Services can remain viable. FACT has expanded its services line-up from simple computer repair and maintenance, to website maintenance, Search Engine Optimization, Training, Data Recovery and Media Conversion.
FACT Computer Services has developed a number of pleased clients, and has room for more.
What does FACT stand for and why?
The acronym FACT is Financial Advisor's Computer Technician. This stems from the industry FACT grew out of, and denotes the industry FACT marketed most heavily in the beginning. FACT also services other professions such as accountants, doctors, and homemakers. If you need FACT's services, pick up the phone to call 212-9967, or sending an email to computertech@fa-ct.com. FACT is not limited to one professional niche.
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Website Portfolio
CORPORATE SITES |
VOLUNTEER SITES |
 Mitegone
Company-supplied graphics. Site was rebuilt using Mitegone's chosen graphics a few years ago. This client has been with FACT Computer Services for roughly 8 years.
 Dow Imagery
Company-supplied graphics. FACT began maintaining and upgrading this website in the Fall of 2009.
 Solar Supply Canada
Company-supplied graphics. FACT began maintaining and adjusting this website in the Winter of 2010.
 Center Stage Bracket
Company-supplied, FACT-edited graphics. FACT began transforming and maintaining this website in the Winter of 2010.
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 Evangel Church, Kelowna BC
Evangel has made use of Marilynn's services on their site beginning with the Music Ministries Department in Fall 2006 and branching into the rest of the site in Fall 2007.
 Heroes Okanagan
Heroes Okanagan has made use of Marilynn's services on their site since Fall 2009, building a local presence for youth, instructors, and the general public.
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Tips, Tricks and Training
SUGGESTED TOOLS
TOOLS FCS RECOMMENDS FOR EVERY COMPUTER! |
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Virus Total: Scan any file against over 40 antivirus programs!
Install the Virus Total Uploader" for even easier sending of files to be scanned.
Trend Housecall: Is your antivirus program not working? Don't have one installed? Come here to get your system scanned with the latest pattern files from Trend Micro, maker of PC-Cillin Internet Security.
Spybot Search and Destroy: Free protection against spyware threats to your system. FCS has been recommending this tool for over 9 years!
AVG Free Edition: Are you a home user, or non-profit organization looking for affordable antivirus protection? FCS has been recommending and installing AVG Free on home and non-profit systems for many years now.
CCleaner: Disk Cleanup in Windows works to a point, but if you want to be ruthless about cleaning out ALL temporary files of ANY sort, including program history lists and recently accessed file lists, then install CCleaner! Be warned however, this program removes it ALL!!!
Broadband - DSL Reports: Concerned about your Internet speeds? These tools may help you analyze and tweak your system to make use of the speeds your ISP offers.
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ARTICLES and TIPS
A FEW THOUGHTS FCS HAS WRITTEN! |
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Windows Tips and Tricks
Sharing tips and tricks that make life in Windows a little bit easier. . .
Don't Delete That!
. . .a few secrets of good file and folder management. . .
C is for Cookie
C is for Cookies, that's good enough for me. C is for Cookies, are they really safe?
The Name Has It
How do you know which file does what?
3 Strikes Your Out!
There are three tools that I refer to as the "Three Strikes Your Out!" of the computer and Internet world.
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TRAINING AVAILABLE
| Click a bold title to see a short description of each list item. Click the title again to collapse the description.
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Categories of Learning Available: |
Training Presentation Options: |
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Online or In-Person
- Basic Internet Usage and safety
Do you feel left in the dust while your family and friends run all over the Internet? Do you feel uneasy about using your credit card online? Has your screen ever filled up with small windows that you can’t close? FCS can help you learn how to navigate the Internet in relative safety.
- File Management
Do you feel left in the dust while your family and friends run all over the Internet? Do you feel uneasy about using your credit card online? Has your screen ever filled up with small windows that you can’t close? FCS can help you learn how to navigate the Internet in relative safety.
- Basic Office Suite productivity
Microsoft Office, Word Perfect, Open Office. . . Do you know the parts of a word processing window? How to format a spreadsheet cell? Want to learn to make a Power Point presentation? Let FCS know which suite you are wanting to learn and we’ll get you started.
- Basic graphic manipulation and tools
Do you want to learn how to resize a photo, add text, get just part of a photo, and more? FCS can teach you the basics of graphic manipulation using free tools you can install on your own computer.
- Basic Computer Maintenance
and Troubleshooting. Help FCS and any other tech support company fix your computer by learning what you can do ahead of time to narrow down the issue, identify potential sources of the problem, and have the necessary info handy when you pick up the phone. This is one course you’ll want BEFORE your warranty expires!
In person training only:
- Basic anatomy of a computer
What do you call the screen, the box all the wires are plugged into, and more! Learn the terminology to properly refer to the various components of your computer.
- Safely turning a computer on and off
For the brand new computer user, or the user scared to touch the computer: Learn the proper way to turn on a computer, and the proper way to shut it down.
Other subjects generally taught in person but that in some cases may also be taught online are:
- How to set up your computer for the first time
- Adding hardware peripherals
- Basics of using hardware peripherals such as printers, cameras, scanners, multifunction units, etc. (some of this can also be taught online)
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- In person one on one
- In person in a group setting
- Online group via web browser
viewing my computer - communication via text chat within the web browser experience. As of Feb '10 session are limited to 5 users per session, and only 3 sessions are currently available per month
- Online group via web conference
software viewing my computer - communication via text within webconferencing software. As of Feb '10 session are limited to 5 users per session, however any number of sessions are available per month
- Online one on one
via web conferencing software viewing either my or your computer, any number of sessions per month - communication via phone, or via text chat within webconferencing software.
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Contact and Support
TRADITIONAL
TRADITIONAL WAYS TO REACH FCS! |
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By Phone: 1-250-212-9967
By Email: computertech@fa-ct.com
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VIA INSTANT MESSAGING
INSTANT MESSAGING OPTIONS |
By Skype:
Other IM options have been removed due to inability to tell before joining a chat session if the person came from this site or elsewhere. Sorry for any inconvenience this has caused.
REQUEST SUPPORT
Already an active customer of FACT Computer Services? Log into your account to begin a support ticket.
New to FACT Computer Services? Fill out the form below to request assistance. Note that this form is currently in beta and may not contain all available services offered by FACT Computer Services.
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