FACT Computer Services Co.

MARILYNN DAWSON Phone: 250-212-9967 Email: computertech@fa-ct.com Kelowna, BC Canada

HOURS OF OPERATION: Mon: 9am-4pm \| Tues: 9am - 4pm \| Wed: 2pm - 4pm \| Thurs: 9am - 4pm \| Fri: 2pm - 4pm \| Closed on Weekends

Pay Your Invoice Online

RATES

Computer Repair Services: $40/hr

Hardware/Software Maintenance
Data Recovery
Malware Removal(viruses, spyware, trojans, etc.)
Etc.

Home Networking: $40/hr

Webpage Creation and Maintenance Services:

$50/hr Creation
$30/hr Maintenance
$35/hr Search Engine Optimization

Training Services: $20/hr

Media Conversion: $40/hr

Welcome

Welcome to FACT Computer Services Company. . .

2010 has brought some changes with it this year for FACT and its clientelle.

The first major change is the brand new logo in the top right here.

The second major change is in how invoicing is handled. Beginning with January 2010, FACT is now utilizing Freshbooks for all invoicing. This allows payment to be made online, and give FACT's customers a way to update contact information as it changes.

You'll notice to the right here that FACT has a fan page on Facebook now as well. Security alerts, announcements, and future articles will appear there. So if you have friends on Facebook, invite them to FACT's fan page on Facebook.

About FACT

Who is FACT Computer Services anyway?!

FACT Computer Services Co. is owned and operated by Marilynn Dawson.

Marilynn has been an A+ Certified computer technician for 10 years now. Prior to getting her training at Trend College, Kelowna, BC, she was trouble shooting computer-related issues for herself and others. Her time at Trend saw her formalize her knowledge, and extend it into areas of networking and introductory programming.

Marilynn began her career as a certified computer technician in the office of Harley Lockhart, of H.C.Lockhart Insurance & Financial Consulting Inc.

6 months into working for Harley, the idea for starting her own business was born. An open ear and attention to events and conversations around her, led Marilynn to realize that a market existed for her services.

In July of 2001, FACT Computer Services Co. was born.

Marilynn's goals for FACT Computer Services have changed somewhat. The shifting IT environment of Kelowna, BC has meant refocussing on ways that FACT Computer Services can remain viable. FACT has expanded its services line-up from simple computer repair and maintenance, to website maintenance, Search Engine Optimization, Training, Data Recovery and Media Conversion.

FACT Computer Services has developed a number of pleased clients, and has room for more.

What does FACT stand for and why?

The acronym FACT is Financial Advisor's Computer Technician. This stems from the industry FACT grew out of, and denotes the industry FACT marketed most heavily in the beginning. FACT also services other professions such as accountants, doctors, and homemakers. If you need FACT's services, pick up the phone to call 212-9967, or sending an email to computertech@fa-ct.com. FACT is not limited to one professional niche.

Tips, Tricks and Training

ARTICLES and TIPS

TRAINING

Windows Tips and Tricks
Sharing tips and tricks that make life in Windows a little bit easier. . .

Don't Delete That!
. . .a few secrets of good file and folder management. . .

C is for Cookie
C is for Cookies, that's good enough for me. C is for Cookies, are they really safe?

The Name Has It
How do you know which file does what?

3 Strikes Your Out!
There are three tools that I refer to as the "Three Strikes Your Out!" of the computer and Internet world.

Categories of Learning Available:
Online or In-Person

Basic Internet Usage and safety
File Management
Basic Office Suite productivity
Basic graphic manipulation and tools
Basic Troubleshooting before calling a tech

In person training will also offer the following sessions:

Basic anatomy of a computer
Safely turning a computer on and off
How to set up your computer for the first time
Adding hardware peripherals
Basics of using hardware peripherals such as printers, cameras, scanners, multifunction units, etc. (some of this can also be taught online)

Training will be offered one of several ways:

In person one on one
In person in a group setting
Online group via your web browser viewing my computer - communication via skype or IM at the moment(Feb '10)
- As of Feb '10 session are limited to 5 users per session, and only 3 sessions are currently available per month.
Online group via web conferencing software viewing my computer - communication via text within webconferencing software.
- As of Feb '10 session are limited to 5 users per session, however any number of sessions are available per month.
Online one on one via web conferencing software viewing either my or your computer, any number of sessions per month - communication via phone, or via text chat within webconferencing software.

Website Portfolio

CORPORATE SITES

VOLUNTEER SITES

Mitegone
Company-supplied graphics. Site was rebuilt using Mitegone's chosen graphics a few years ago. This client has been with FACT Computer Services for roughly 8 years.

North American Brewing Services
Company-supplied graphics. This has been purely maintenance with some enhancements such as contact forms and newsletter opt-in and RSS capabilities. This client has been with FACT Computer Services for 8 years.

Dow Imagery
Company-supplied graphics. FACT began maintaining this website in the Fall of 2009.

Evangel Church, Kelowna BC
Evangel has made use of Marilynn's services on their site beginning with the Music Ministries Department in Fall 2006 and branching into the rest of the site in Fall 2007.

Heroes Okanagan
Heroes Okanagan has made use of Marilynn's services on their site since Fall 2009, building a local presence for youth, instructors, and the general public.

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